Dispute Solving Guide


On line casino disputes do not happen often , but nevertheless we believe you need to understand how to proceed with them. We have your back in such situations and we shall draw attention on how can you minimize the frustration for when raising a dispute.

· Why must you raise a dispute?

· Common disputes with the casino

· how to solve disputes

· Where to escalate the complaint

· How to avoid disputes

· The page essence

Why must you raise a dispute?

This industry keeps growing these days and changing its rules as you go along. That’s why it’s important to have a third-party system that strives to resolve all problems.

If history has taught us something is that disputes between on the web casinos and players are a continuous battle of forces. The quarrel comes as a result of frustration from the players that feel like they’ve been cheated. Mainly because there isn't enough information and advice regarding approaches to approach a particular situation when it does occur.

The good part is there’s a solution to every problem.

How we can help you

To can be found in help, Casinobonusca. com delivers a well-packed guide. This will help you elucidate these disputes. You will come across important details like approaches to test the customer support, just how to look through terms and conditions correctly, how to pick the best suited ADR or exactly what are your rights in line with the law.

Note: Casinobonusca. com doesn't solve disputes. None the less, all of us is here to help you to authorized third-parties which can aide you through the duration of an issue.

Common disputes with the casino

While investigating the gambling niche, our experts have come across various disputes from Australian players.

The most common one we have encountered up until now are related to:

  • Payments: This include but aren't limited by verification problems, declined and delayed transaction, missing deposits, double charges.
  • promotions: Certain players have had dilemmas associated with not receiving bonuses after depositing, loss of the promotion without a specific cause.
  • Software: It includes aspects regarding glitches, funds that have gone missing without a specific motif.
  • Casino Account: Difficulties where withstood when opening a merchant account, ill-treatment, problems with the support staff.

In case you have withstood a number of dilemmas we've presented above, we’re here to share with you you do not need to worry as possible resolved. More over, we’re here to share with you the exact steps you need to consume order to own it solved.

Let’s check out the next section where we shall explain what are the required process for solving an issue and what it implies.

how to solve disputes

Our main purpose as a software-based casino library is always to produce a relationship with this users based on honesty and trustiness. Ergo, our specialists do every thing within their power to offer all of the vital information which can aide you in this sophisticated world.

That is how this educational guide has been created. It has at its base all the essential details which we urge you to consider for when you want to solve disputes along with your casino operator.

Each step contains additional explanations which will undoubtedly come into your aide.

So, let us be your guide.

Step 1. Figure out the root of your issue

First and foremost, you must take a step back and see the broad image.

Why should you do this?

This way, you can set out the details of the issue clearly and concisely.

Ask yourself:

What did you do, when and how did you do it?

What did you expect the outcome to be?

How did you interact with the casino operator?

Such questions can help you understand better the situation and realize if you breached unaware the imposed conditions and terms of the specific gambling platform.

With this is mind, let’s proceed to the next part.

Verify the terms and conditions

  • In breach of T& C

First and foremost, you have to check the conditions and terms and see exactly in the event that you had failed to respect the agreement as stated in the general stipulations.

What do we mean by this?

Some on line casinos have their terms explained in a complicated manner. Ergo, you have to be very carefull when reading and interpret them.

We urge you to learn our dedicated casino reviews thoroughly as we translate all conditions into a friendly and east-to-understand manner.

  • Not in breach of T& C

If you have respected all conditions but still a dispute is required to be raised then you definitely may have a strong case. More over, you should have the possibility to contest every angle to aid your arguments.

Know your rights

Before escalating a complaint, you must know what are your rights and obligations.

For further information regarding such aspects, we advise you to check our experts extensive research and explanations.

You should know which our main purpose is to produce a safe environment for you really to enjoy particularly this type of entertainment. Thus, we’ve used our academic knowledge and expertise in this domain to translate the complicated and sophisticated terms and conditions.

Step 2. Give the casino an ultimatum

Before you take any legal action, we recommend solving the problem with the casino operator.

How to do this?

It’s simple. To strengthen your argument and to also understand their perspective, consult with your gaming operator about what when wrong. Additionally, you have to also suggest that you have in your possession most of the record of the correspondence with them.

But when you give an ultimatum, it is advisable to remain calm and polite. Hear their side of their story and let them present evidence which justifies their action.

Step 3. Seek help from professionals

If after completing the 2, you imagine that further guidance becomes necessary, then you definitely must speak to professionals.

From whom to request further guidance?

For third parties which can assist you to solve disputes or escalate them, let’s take a good look at another section.

Bear in mind: Regulations enforces casinos to provide all players with at least one dispute resolution system. Take into account that such sensitive matters can take up to 90 days to be solved.

Where to escalate the complaint

1. ADR- Alternative Dispute Resolution

This non-profit organization provides state-of-the-art resources and services. It’s one of many seven affiliates of The ADR Institute of Australia.

It strives to provide accurate information, promote a few ideas, and continue maintaining high professional standards. This organization aims at assisting the general public, business, and in addition nonprofit communities on all levels. They implement and administer alternative dispute resolution strategies, programmes, and processes.

Contact information

Hq and Mailing Address: ADR Institute of Ontario, Inc. 234 Eglinton Avenue East, Suite 405 Toronto, Ontario, M4P 1K5;

Phone Number: (416) 487-4447;

Fax Number: (416) 487-4429.

2. CPGCP- Australian Problem Gambling Certification Board

That is a nonprofit agency dedicated to making sure individuals in need of assistance for gambling problems get access to specialized help. The Board offers every one the chance to assist certified Australian Problem Gambling Counsellors.

How to get in touch with them?

Contact: PO Box 37055 Bella Vista Plaza PO Windsor, Ontario, N9H 2N8 Toll-Free: 1-877-421-1181 Telephone: 519-739-2465;

Fax: 519-739-0315;

Email: [email protected]

3. CGA- Australia Game Association

As a non-profit organization that is aimed at making a balance in the public dialogue regarding gaming in Australia, it strives to achieve a much better knowledge of this industry. It can that by bringing facts to the general public and essential decision makers through education and advocacy.

The CGA is significant way to obtain information providing you with accurate gaming data, ready to assist critical issues.

Method of

  • Address: 131 Bloor Street West, Suite 503 Toronto, Ontario M5S 1P7;
  • Telephone: 416.304.7800;
  • Email: [email protected];
  • For Media Enquiries Please Contact: Paul Burns, Vice President
  • Telephone: 416.304.6870;
  • Email: [email protected]

How to avoid disputes

To avoid getting caught in disputes, we have created a quick guide on how to prevent them.

1. Do your research about the casino

The gambling niche is wide and there are tens of thousands of websites out there. We all know just how to pin-point the ones that are safe for you yourself to join, due to our expertise in this field.

However , we wish you to show you to accomplish your own research. That is how exactly we establish the inspiration of trust.

So, what do you need do to do?

Look out for:

  • Other users’ complaints;
  • Check the headlines for that specific platform is their licenses have already been suspended or not and on what grounds;
  • Check our casino reviews to understand better how that casino websites works.

2. Use the customer support service

When we analyze a gambling platform, we also test the customer support service.


Suppose you encounter a problem on that specific internet site and also you don't have the mandatory methods to solve it. In these instances you'll need to make with the support staff.

But, why should you verify the support prior to opening a casino account?

There are three main reasons why:

  • You have to check if the support is available 24/7. If it's not around the clock, you'll not be able to solve your problems or have your questioned answered when you need them.
  • You need to verify if the staff will offer relevant and accurate solutions to your inquires.
  • You have to test the response-time of their support. From our experience, there were cases when, even though it was mentioned that the support was available 24/7, their response time was rather long that will only will give you bad user experience.

3. Look out for misleading or unreasonable terms and conditions

Being transparent implies that casinos have to simplify this method and supply players with a user-friendly interface with all the current necessary data.

This can be attained through updated terms and conditions and overall accurate information.

As we have mentioned continuously, you must read them slowly and vigilantly in order to see if you will find any unreasonable requirements.

What can be deemed as unreasonable conditions?

  • Limits on withdrawals and deposits;
  • Providing personal information which is not kept securely;
  • Imposed time limits you must log in into your account;
  • Unjustified fees.

They are only a few of the aspects you need to take into account. We urge you to read our casino reviews to truly have a clear image of each casino operator and the general requirements they've and how reasonable are they.

Bear in mind: Once you have agreed to the Stipulations, all problems will be resolved based on the specifications found on the internet site.

Recommendation: We counsel you to find assistance from the Citizens Advice for objective guidance. There are also out what your likelihood of winning are prior to going to court. It is vital to have a trustworthy option to turn to in times of need.

The page essence

Knowing what do to in case you intend to escalate a dispute or steer clear of such situations is vital for almost any Australian player. That is why, we have dedicated our time and created this simple and easy-to-understand guide to aide you in the regrettable case, you do experience an unpleasant dispute. We must emphasize once more that the main step you will need to simply take is always be prepared And well informed prior to making a move.


  • Alternative Dispute Resolution
  • Australian Problem Gambling Certification Board
  • Australia Game Association

Please note:

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