Gaming Labs: The Unseen Hero of the iGaming industry

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Did you ever wonder how your casino disputes arrived at their fair resolution?

Gaming Labs have been doing the background work for you and your safety all this time.

And this is why you should care about their efforts:

The Hero’s Identity: What is Gaming Labs?

Gaming Laboratories International LLC or GLI for short, is a company that handles lottery and iGaming testing and assessment services.

During its existence, Gaming labs has obtained several ISO accreditations. This simply implies that GLI is a company with wide international recognition that may safely and objectively evaluate consumer safety measures.

How to Spot a Gaming Labs Certified Casino

Look for the Gaming Labs site seal.

Once an applicant receives approval from GLI to make use of this mark, they have the image and an embedded link it should use.

When you go through the mark, it'll redirect you to the service’s Certificate of Integrity, like the manufacturer and certification date.

Did all Gaming Labs certified casino services require to apply?

Yes, and you should see it as a good sign when a platform applies for such accreditation.

This is also because GLI is, subsequently, audited by ISO-related authorities. And therefore, it should have its “books” to be able. Its records must clearly present the certified services and their accreditation type.

Can you trust the seal?

Always! Not only does Gaming Labs conducts regular surveillance of applicant businesses, but it addittionally checks for any other improper usage of its certification mark.

If you see the Gaming Labs certified casino seal, you are safe, and this is why:

How Gaming Labs Keeps a Watchful Eye Over the Industry

Even though its absolute goal is having the most fun, we wouldn’t want the iGaming industry to turn right into a lawless, free-for-all place.

How does GLI keep that from happening?

One of the main objectives of Gaming Labs is the iGaming industry’s policing and verifying.

The GLI’s methods to do so are:

Inspections

Gaming Labs employs numerous experts from many fields to conduct a comprehensive selection of critical inspections, off or on-site.

This also helps both operators and regulators make sure that their devices and systems are operating securely and properly.

The services include pc software verifications of files and host system configurations, security rights and network reviews, communications testing, and assessing a service’s backup scheme.

You, as a Australian gambler, might not have known or withstood problems in these areas on neither of the online casinos you frequented.

And this is exactly the point!

GLI deals with on line casino operations background so that your gambling activities are well kept in the foreground.

We tell you this: each area inspected by Gaming Labs is essential for the functioning of your online casino of choice.

Meaning that a failure in these regards would bring your gambling enjoyment to a halt.

We will tell you in detail how Gaming Labs takes care of the online gambling market:

GLI maintains iGaming Technical Standards

Gaming Labs centers around generating TSDs, which include the present technologies in the iGaming world and exploring newly arriving additions and augmentations.

Dictionary: TSD is shorthand for Training and Skills Development. Everytime we used TSD, we reference studying and devising present and future iGaming features.

Why is this important?

This guarantees that Gaming Labs always has a grip on the existing online gambling functionalities. In addition , by seeking to newly emerging technologies, they ensure to not be ever caught on the incorrect foot.

The areas that Gaming Labs regulates are:

  • Software Quality: Features a software’s functionality, automation, performance, security and source code implementation.
  • Governance and Risk Compliance, meaning: IT process improvements, IT security and internal audits, consulting, payment industry PCI regulations, enterprise risks, source code audits, and ISO consulting.
  • Core Systems Modernization, which relates to project management health checks and recovery, and systems integration.

Dictionary:

  • The International Organization for Standardization (ISO) is among the main international standard-setting bodies, having authority over iGaming regulatory institutions.
  • PCI is short for the payment card industry, evidently an essential part of the on the web gambling business.

Random Number Generators

Dictionary: A random number generator, or RNG, represents an application providing you with a sequence of numbers or symbols from a pool that can not be reasonably predicted a lot better than by chance.

RNGs are a key component to many gambling activities. Hence, any legit casino we present may have such an attribute. Legitimacy does not take a look at this, and we try and provide a wider picture for every single entry. Still, there is hardly any fair gambling site that doesn't use such a process.

This is why an RNGs well-functioning proves essential for all respectable online casinos we share with you. We always make a plan to review thoroughly the gambling offers we host and keep you updated on all relevant considerations.

Gaming Labs can accurately test for RNG issues in this isle.

Here is how it works:

Gaming Labs assesses software-based RNGs, Hardware RNGs and hybrids of these two. GLI only employs its custom software devised and revised by its in-house mathematicians and industry experts.

Gaming Labs will apply its RNG Test Suite to assess the randomness of a system.

Then, GLI uses software for calculating, estimating and plotting the outcomes of collected data.

What does RNG testing encompass?

The General Analysis includes:

  • Reviewing the source code. This is equivalent to seeing whether the algorithm behind a random choice is truly fair.
  • Assessing the RNG period or the elapsed time for a choice.
  • Determining an RNG’s range. Meaning that they check whether all possibilities can be effectively chosen.
  • Investigating seeding and reseeding. Some algorithms may have the quirk that in the event that you give a specific value, it'll return the same randomized result, thus breaking the RNG.
  • Inspecting background cycling and activity. Background cycling prevents users from knowing most of the outcomes. It really is deemed important by most gambling authorities and jurisdictions.

Is this all?

GLI also tests for battery performance via DIEHARD battery tests and checks the Outcome Distribution. The latter is particularly essential as it is essential for all outcome variants to effect a result of equal measure, statistically speaking.

Return to Player

Dictionary: Go back to Player, denoted as %RTP is the expected percentage of wagers a game will come back to the player in the end.

Gaming Labs has a robust mathematics section.

The agency verifies the RTP of games utilising the theoretical profits on return (called ROI). It can so by either calculating a game’s return percentage or by simulating all possible outcomes.

This result is then compared with the developers’ payout table.

Additional mathematical checks include the contribution from the bottom game, feature games, or from jackpots, in addition to a game’s volatility.

The analyses are then followed closely by a GLI report explaining perhaps the game payout is statistically acceptable bounds or not.

Checking for Betting Issues

You would never want to lose a real money bet due to circumstances external to the game.

And Gaming Laboratories International assures that you will not:

  1. sports betting

GLI implements a test that verifies whether all wagers are precisely placed, resolved, and paid based on the correct odds and event rules.

Additionally , Gaming Labs checks mechanisms dealing with wager disruptions, cancellations, and refunds.

How does GLI pursue these tasks?

Via an analysis of both front-end and back-end results and comparisons with the transaction logs, performance and payments available from regulatory bodies for player disputes or other purposes.

Dictionary: Front-end and Back-end are acclimatized to address the separation between a presentation layer, the main one, you, as a user, access, and the data access layer, i. e. the inner workings of an on the web casino.

  • eSports betting

Gaming Labs is a trailblazer in this regard.

The esports scene is a new arrival, and esports betting is even more recent.

However, Gaming Labs is once more one step ahead.

The corporation earnestly works together leading esports operators from Europe and the Americas to provide stakeholders and players, with assurances regarding the validity and security of such platforms.

Live dealer games

You have certainly undergone live dealer game variants in the Live casino category many on the web gambling platforms offer.

You can also feel detached from the wager outcomes, regardless of the event occurring in real-time and facing your eyes.

Fear not, Gaming Labs provides Live Dealer tests. These can be:

  1. Secure Remote Tests of each and every game and player interface. This will include user management, back-end reporting validity, and location verifications.
  2. On-site inspections of the Studio and Premises, the game commences in. This literally ensures that GLI’s experts will physically check and analyze the facilities Live Dealer games use.

On-site inspections take into account responsibility measures, technical considerations, the overall game interface synchronicity, staffing and premises, as well as the systems employed.

Social Gaming

Gaming Laboratories International has both compliance and technical testing methodologies which should aid both social gaming operators and computer software manufacturers in making their products abide by published standards.

What does this mean for you?

When you enjoy social gaming activities, be confident that GLI verified games will be entirely transparent within their techniques.

How Gaming Labs Helps You Directly

One of the main services Gaming Labs provides is iGaming forensics.

Dictionary: Forensics is the application of science to criminal and civil laws throughout the investigation process.

Suppose some issue led to you placing a complaint regarding some functionality. If you are working with a Gaming Labs certified client casino, GLI will intervene and diagnose the gaming device malfunction. An effect that'll cause resolving patron disputes.

Here is Gaming Labs’ methodology:

  1. GLI’s Forensic Evaluation Service requires a detail by detail and objective look at the iGaming machine, along with key components, to determine the actual cause of your dispute.
  2. The examination process considers the gambling devices submitted for proof tampering, malfunction, damage, or other problems. GLI’s engineers compile a thorough report on the device’s memory and a source code analysis to test for program corruption.
  3. A system and game logs’ analysis then attempts to determine an understanding of the cause of the malfunction.
  4. Gaming Labs engineering personnel then simulate the incident in a controlled environment modelled as near to the submitted data as you are able to.
  5. Once the Forensic Evaluation is completed, GLI returns an in depth report, providing: a description of the tests performed, the test outcomes, and a closing report which includes an incident summary and the main cause if that is the case.

Third , 5-step process, you can be confident that you will arrive at the proper resolution if your dispute was grounded and may receive compensation from the Gaming Labs certified casino.

When you can't directly appeal to Gaming Laboratories, any certified falling underneath the jurisdiction of the business and Gaming Labs certified casino websites will request the forensic evaluation in the eventuality of a complaint escalation.

As to how you get to this point, luckily, we have a guide to dispute resolutions. It will break down the process of dispute escalations for online gambling platforms.

In addition , if you require the help of a business you are able to directly appeal to, you should think about ADR agencies, such as ECOGRA. Most of us have the relevant information about the services given by this ADR human anatomy and obligations and application procedures.

Dictionary: Alternate Dispute Resolution agencies are authoritative institutions you can appeal to if the dispute procedure fails to supply a fair resolution upon the completion of a dispute procedure via in-casino techniques.

Prevention is Better than Cure: GLI’s Measures

Gaming Labs won't fundamentally await a concern to arise. Providers, developers, and operators can obtain a pre-emptive suite of preventive measures.

Let us begin with the one that affects Australian players the most:

responsible gaming

Gaming Labs recognizes responsible gambling measures for what they are: needed for public trust and a cornerstone to the iGaming industry’s success.

Dictionary: RG or Responsible Gaming represents a set of social responsibility initiatives by the gambling industry.

How does GLI support gambling responsibly?

Its efforts in this area are threefold:

  • By providing project management expertise and assessment services, Gaming Labs facilitate a knowledge transfer of relevant expertise. The company’s research initiatives result in findings and recommendations that assist you to address issues before changing into problems and also push gambling services to enhance their initiatives to guard susceptible users.
  • GLI’s Responsible Gaming Program Audits are assessments taken by the agency’s team of experts. It reviews a service’s existing RG program and employed resources, and compares them to the legal, cultural, socio-economic conditions.
  • Gaming Labs will procure customized tips for internationally accepted evaluation criteria. Ergo, they work in tandem with and influence several responsible gaming bodies.

This effortlessly implies that Gaming Labs simply take it a step further. Rather than only enforcing RG standard regulations, they endeavour to study and devise new and better measures.

You, as a new player, but share in the responsibility of gambling responsibly. Especially since gambling addiction will firstly affect you. You need to know when to take action and how to proceed in such situations, and because of this, we provide a comprehensive guide to gambling addiction. We compile the full total of facts about gambling addiction while also providing a tinge of personal experience so that you understand how to act in such instances.

Platforms and RGSs

Gaming Labs’ Platform/RGS testing addresses the infrastructure and functionality components that facilitate the delivery of gambling activities from the supplier to the system.

Dictionary: RGS is shorthand for Remote Gaming Server, or simply put, the suppliers’ and providers’ servers.

GLI additionally considers the level to that your suppliers and the operator are accountable for a system’s functionality.

Gaming Labs can evaluate:

Functionality AreaSome Explicit FeaturesWhat This Means for You
User Account SystemsRegistration, Login, Player Interface Account Maintenance, Protection and Exclusion Systems, Geolocation, Account DeactivationGaming Labs will assess and supply relevant data regarding the main functionalities linked to your joining, access and opt-out features.
Data TransmissionCheck for Stability, Reliability, or LatencyGaming Labs will test the reliability of transmission channels employed by something to ensure that no communication issues can happen.
Shutdown and RecoveryData Protection Measures, Checks Against Dilemmas Relating to Data Corruption in the eventuality of Shutdown, Speed and Efficacity of the Healing processGaming Labs will verify the robustness of providers’ and operators’ platforms in critical events that want the service to enter maintenance. You wouldn’t want to get rid of any data in this process.
Application Home PageArtwork, Both Graphic and Auditive, General FunctionalityThe company will check for any load or display issues relating to design features used by a service.
Data LoggingTime Stamping, Player Account, Game Session, Individual Gameplay, or Significant Events InformationGaming Labs will analyze what sort of gambling platform relates to both your provided information and subsequent game and activity logs.

Geolocation, for instance, is an issue that could affect many Australian casinos.

GLI’s Geolocation Testing supposes aiding iGaming operators, which use mechanisms or pc software that pinpoint gamblers’ location, with technical geolocation services.

GLI will search for the instances and frequency of geolocation checks, for details whether gambling on the platform is fixed in a few areas, policy and procedure information, KYC or payment service details and a list of individual player exclusions.

Bear in mind: While GLI will test these elements’ implementation on the iGaming platform, it cannot reasonably verify completely third-party systems.

iGaming Assessments

Gaming Labs has three main customer types: Suppliers, Regulators, and Operators.

Here is what the agency provides for each in matters of assessment:

SuppliersRegulatorsOperators
ConsultationRegulation DraftingTechnical Standards DevelopmentBest Practice ReviewsContinuous Compliance and Change ManagementCybersecurity Measures GuidanceCompliance TestingQA and Systems TestingGap AnalysesIntegration TestingProfessional ServicesCybersecurity Audits and ConsultancyCompliance TestingKYC Assessment ServicesIntegration TestingCybersecurity Audits and ConsultancyPerformance TestingISO AuditingProfessional ServicesContinuous Compliance and Change Management

Fun Fact: Gaming Labs pioneered independent testing in early regulated jurisdictions, such as British Columbia and Quebec.

Security Audits

Oftentimes, security assessments must be performed prior to the development of an on line gambling platform.

In others, such as the casinos regulated by the UKGC, a yearly security audit is obligatory.

Gaming Labs is one of the main providers of information-system security testing and standardization.

If IGL discovers aspects of noncompliance, it'll issue nonconformance reports before the system is viewed as suitable.

Its on-site and off-site testing elements include:

AreasWhat does it mean for you
Network Penetration, Vulnerability, and Threat TestingGLI’s measures make sure that you will have no instance where your computer data or funds are lost to unwarranted external breaches, such as for example hacking.
Technical, Physical, and Environmental Controls AuditsThe business verifies an on the web gambling platform’s functionality for any problems with respect to the overall game and service controls.
PCI Qualified Security and PCI Approved Scanning Vendor AuditsGaming Labs checks to see if any problems with regards to your transactions would arise. A Gaming Labs certified casino is a safe place for your funds.
Disaster Recovery, Continuity of Operations, and Incident Management AuditsWebsites and similar platforms can go offline due to many circumstances. You wouldn’t like to have lost data, wagers or funds through the maintenance process.
Infrastructure and Cloud Computing TestingThis relates to an on line gaming platform’s or provider’s server efficiency. In other words, if you require a smooth gambling experience, these areas ought to be towards the top level.
Application and Source Code Security Audits Apps and program codes can degrade or end up in unforeseen circumstances. Gaming Labs’ experts be sure that they are going to do what they were supposed to.
ISO 27001 AuditISO 27001 is an international standard managing information security. Long story short, when you signup and spend some time and money on a gambling service, you don’t want to have important computer data mismanaged. A Gaming Labs certified casino will not do this.

You'll need to simply take using this that, before a platform’s launch, GLI goes into the littlest details and checks for possible faults and susceptible points.

While also being helpful services for the supplier or operator, these testing procedures materialize into something different: certification.

Gaming Labs as iGaming Authority: Teaching & Certification

Gambling companies, no matter the services they provide, can apply to get certification from GLI.

What is GLI’s certification based on?

GLI bases its process on its testing, inspection, and compliance checks done exclusively by its laboratories.

What standards does it check for?

While also assessing compliance with around 480 jurisdictions worldwide, GLI can test because of its own standards.

In other words, all the aspects discussed until now are organized to scrutiny by Gaming Labs, and the certification is rewarded based on a service’s conformity.

What should you take from this?

If you work with a Gaming Labs certified casino, you can not only be sure of its legality within Australia, but also of its compliance with stricter standards.

There is no other way to state this. Any on the web gambling provider with GLI certifications is one of the list of legit casinos we constantly write about. We also give you thorough information as to why these platforms are and stay safe.

There are two methods by which GLI educates service operators of valid and conforming practices:

  • GLI workshops

Either taken remotely or on-site, Gaming Labs’ workshops cover GLI’s both Pre-Compliance and Compliance testing services, benefits and requirements, along with recommendations for non-compliance reduction.

GLI and the service taking the course also acknowledge mutually beneficial testing procedures, bot for itself and additional third-party platforms.

Evidently, services also get the chance to work along side Gaming Labs towards jurisdictional approvals and certification.

  • The GLI University

The Gaming Laboratories LLC University is a teaching structure targeted at regulators. The institution helps such regulatory bodies either maintain a grip on current technologies or understand the certification and assessment processes and their importance for the integrity of the iGaming market.

If there is one institution that will take up on line gambling assessment education, that's Gaming Labs, with a great activity and experience behind it.

You don’t have to take its word, as you can read the testimonials.

Moments in GLI’s History Australians Should Know

What to take Home

Gaming Laboratories International LLC is among the best seen and proactive assessment and security businesses for the iGaming market.

There is absolutely no area in the wonderful world of on line gambling that GLI’s experts can't thoroughly and precisely check.

You now know:

  • The key moments from Gaming Labs’ history that are relevant for the Australian customer.
  • How to check if you are dealing with a Gaming Labs certified casino.
  • What areas does Gaming Labs regularly assess and evaluate.
  • What GLI does for you in the event of a dispute.
  • The preventive measures employed by Gaming Labs in areas of responsibility and evaluation.
  • How GLI, as an authority in the field, educates and certifies several related services.

Take a moment to comprehend Gaming Laboratories International LLC’s existence and its own constant and consistent services to the iGaming scene.

References:

  • Gaming Labs Website
  • Wikipedia
  • Random number generator seed mistakes
  • What makes a good number generator
  • GSPC/PSJC Website
  • SAGSE Awards Winner
  • Gaming Laboratories International LLC – LinkedIn
  • QUALITY AUDITOR CERTIFICATION CQA

Please note:

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