eCOGRA: The Casinos Watchdog


Sometimes gambling happens to be significantly more than just fun and games. When having difficulties with an on the web casino, eCOGRA may be the service that involves your aid.

We will explain how in our eCOGRA guide.

eCOGRA: The Service Behind the Name

eCommerce Online Gaming Regulation Assurance is one of the leading international agencies that deals with on the web gambling industry approved testing and standard upholding.

Why should players care?

More than anything, eCOGRA offers player protection for online gambling platform users.

Which means if you’re in difficulties and feel wronged by such something, eCOGRA can surely help.

What Can eCOGRA do for You?

The agency has three main occupation branches.

Self-Regulation Services

This is the most important service for you as a user.

eCOGRA can become an alternate Dispute Resolution authority when you’re having problems with on line iGaming platforms.

If you have valid reasons to trust that the on line casino proved unfair or exploitative and is unwilling to supply a correct resolution to your issues, eCOGRA may be the agency you should appeal to.

A casino’s breaches of general self-regulatory compliance objectives can include:

  1. Failing to provide protective measures for vulnerable customers

This could make reference to unreliable gambling addiction procedures and insufficient criminal record checks for a casino’s clientele.

Of course, it is always better if you know how to recognize gambling addiction in time and on your own terms. We offer a helping hand in this endeavour, too.

  • Not taking sufficient measures against underage gambling

Suppose that a casino asks you if you are over the legal age for gambling.

Is this sufficient?

No . Every good iGaming platform has thorough KYC checks implemented. Nevertheless , we can not attest to all websites on the Internet, even though services like eCOGRA can help, there are steps you can take to stave off minors from gambling. Our comprehensive guide should be a useful tool.

  • Failing to counteract criminal or fraudulent behaviour.

A casino with lax measures will attract the wrong crowd. This, in turn, will affect your time on the internet site, and no one wants that.

eCOGRA is among the few entities that can counter this.

Some casinos can take part in such fraudulent behaviour. This is the reason why you should learn How to spot scam gambling sites.

  • Mismanaging personal information or not protecting your privacy

Joining a gambling service entails sharing a whole lot of personal details. eCOGRA is a safeguard against your data engaging in the wrong hands.

  • Delayed or uncompleted payouts towards you

That is probably one of the most common problems players will encounter. It's also especially sensitive and painful, representing mismanagement of your rightly earned a real income funds.

Most sites will give eCOGRA as a valid ADR agency you can escalate your complaints to.

One way of not getting in such situations is choosing only highly rated online casinos. We thoroughly inspect all platforms before sharing them with you so that you will be safe and satisfied.

Another factor to consider when choosing a gambling platform is the cash-out amount. There are several casinos with better payouts than the others. We always take a deep dive and provide all of the data relating your personal future transactions, so you can proceed safely.

Yet another way to avoid any dilemmas is going directly for eCOGRA approved casinos, and even better, the list of eCOGRA certified online casinos.

  • Failing fair gaming policies

Random number generators are a good example of systems that guarantee fair gameplay.

An RNG is a procedure that generates a sequence of numbers that can't be reasonably predicted a lot better than by random.

RNGs are a key element of lotteries or keno games. Fairness measures for these games go beyond that, and you ought to get knowledgeable about them before playing.

Fairness measures, such as RNGs, are the evidence a casino is fair. We understand that you can't know for several if one service is correct or not, and for that reason we compiled a list of legit online casinos. We have carefully analyzed each platform and provided all the relevant legitimacy information.

  • Abusive Marketing practices

You never want spam in your inbox. Additionally , if you decide to take some time off or renounce gambling indefinitely, constant advertisement messages have undesireable effects.

Worse therefore , imagine opting set for a specific promotion only to find out that the casino’s offer is different greatly from the information you'd use of. That is yet another instance of dishonest marketing.

eCOGRA takes all measures to combat any abusive or dishonest advertisement practices.

  • Lacklustre customer satisfaction and support

You hopefully didn’t ever encounter a predicament where in actuality the support team failed or refused to assist you, justifiably or not.

We did, and we all know how frustrating it may prove. ADR services, such as for example eCOGRA, have the stated goal of assisting you to beyond the gambling service’s bounds.

  • Faulty or unreliable virtual environments

Many casinos renounce any responsibility when it comes to glitches, disconnections, or other service mishaps.

Such attitude is not always fair, and you have one way to contest any losses: eCOGRA.

Bear in mind: Several gambling platforms consider eCOGRA’s decisions binding only if you had preliminary complaint procedures via their customer care.

Approved Testing Agency Services

A lot more than just intervening once a breach is performed, eCOGRA additionally tests gambling platforms regularly.

How does it do so?

All verifications are based on the agency’s eGAP regime.

What does eGAP mean?

It is shorthand for eCOGRA’s Generally Accepted Practice.

Don’t be misled by the abbreviation. eGAP is a complete group of rules and checks with a heavy focus on fair and responsible iGaming.

How does eCOGRA verify sites?

Platforms affect become eCOGRA approved casinos. The agency’s specialists perform onsite compliance reviews and present their findings internally.

While most of eCOGRA’s reviews should bear some weight about the viability of an iGaming platform, there clearly was one way you could have a clear guarantee of a casino’s fairness: official certification.

Certification Services

We now have only discussed pre-certification audits. eCOGRA, but earned the best to offer official proof to its applicants.

There are two types of certifying proof eCOGRA can award:

  • The Safe and Fair Seal, for gaming operators that comply with eGAP measures. These aim at controlling the protection, fairness and responsible behaviours of operators.
  • The Certified Software Seal for software suppliers. This certificate focuses heavily on internal controls that govern the development and internal IT control and security environments.

What does this mean for you?

Suppose you play on an eCOGRA certified on line casino, be assured. You’re in a safe and legitimate environment.

Use eCOGRA’s services: The 8-Step Guide

Getting help from eCOGRA is as easy as sending an email. Let us take it step-by-step:

  1. Try solving your issue via the casino’s customer support.
  2. Some platforms will redirect you to a greater Team member or manager if you cannot locate a resolution. As of this step, your issue becomes a complaint.
  3. Comply with the casino’s process of dispute resolutions. The management team will ultimately notify you regarding its decision.
  4. Don’t despair if it didn’t go your path. Whether it states it or not, you will find assistance in third-party agencies. Listed here is where eCOGRA comes in.
  5. Go to eCOGRA’s website and complete the Dispute Form. You will find it in the Contact tab.
  6. Confirm the validity of your claim. You cannot place a complaint if each one year has passed, you didn’t complete a casino’s complaint procedure, or yet another ADR regulator considered your claim.

Be aware: The ADR service can intervene solely in the case of eCOGRA certified on the web casinos or those licensed by the UKGC or the MGA.

  • Make sure your dispute is motivated. You can't place a complaint due to poor gameplay outcomes, irresponsible gambling, or poor customer care.
  • Complete the personal information form and submit it.

At this point, you can be assured that eCOGRA will consider your claim and assess its validity.

Some situations can lead, however, to eCOGRA rejecting to deal with your dispute.

When not to appeal to eCOGRA:

  • Within two weeks from when the problem started.
  • Before complying with and completing the internal complaint procedure.
  • Before making all reasonable attempts to arrive at a solution.
  • After having debated the issue with another ADR agency.
  • After one year from the occurrence at hand.
  • You do not have a legitimate case.

Is eCOGRA’s outcome binding regarding the complaint’s result?

No, definitely not. But since eCOGRA can be an authority recognized by the UKGC and the MGA, you can be certain that a decision will have repercussions, even if not immediate.

A casino will need to remain legitimate, and any noncompliance with an official decision can cause losing its license.

Thus, you will hardly find yourself in a position where eCOGRA’s final say bears no weight.

eCOGRA: A Success Story

Here is the timeline of eCOGRA’s tale, from beginnings to subsequent success.

2003: The company was initially established in London. eCOGRA effortlessly introduced the first formal self-regulative program to the iGaming industry.

2005: eCOGRA started gaining further official recognition, notably from The Kahnawake Gaming Commission. The latter is amongst the key Australian licensing bodies for online gambling. Even though you might’ve heard of it, there exists a much more to find out from our guide.

2009: eCOGRA became the first mobile gambling provider accreditation service.

2010: eCOGRA became the appointee for Kahnawake Gaming Commission license compliance testing. Australia saw several eCOGRA approved casinos appearing in the marketplace.

2011: This marked the very best year for the agency, gaining ISO approvals from the UKAS. This meant that eCOGRA could ably test and calibrate products from the iGaming market in the UK, Switzerland and Sweden.

2015: The UKGC officially recognized eCOGRA as an ADR agency.

2017: eCOGRA became the first independent iGaming test house. In addition , the agency gained the approval to grant Information Security Management Systems certifications.

2018: The Malta Gaming Authority recognized eCOGRA as an Alternate Dispute Resolution provider.

2020: eCOGRA got the green light from great britain Accreditation Service to assess and certify iGaming products, processes and services. This meant that eCOGRA could officially offer fairness and software certificates. This is how eCOGRA certified on the web casinos were born.

Now: eCOGRA features a presence, as a regulating and ADR authority, in 29 countries, over four continents. Its growth trend doesn’t appear to stop any time soon.

Here is the situation we find ourselves in, with a growing set of not only eCOGRA approved casinos but also many eCOGRA certified on the web casinos too.

Should you trust eCOGRA?

The answer is a resounding yes!

The agency wasn't only a trailblazer but a good example of good methods. Its steady evolution and recognition stand as proof of the service’s quality and reliability.

Still not convinced?

eCOGRA also founded an Impartiality Committee, with the only real role of safeguarding the integrity of management systems accreditations and certifications. The Committee works together several implicated parties in advising and affecting the agency’s impartiality, openness and public perception included.

In short, eCOGRA is a safe service that can only help you when in need.

What Should You Take Away?

eCOGRA is one of the most respected Alternate Dispute Resolution agencies out there.

When you feel wronged by an on line casino, use our guide to arrive at an answer efficiently. Thus, you don’t of necessity need to select eCOGRA approved casinos to take advantage of the agency’s outstanding services.

eCOGRA additionally provides fairness checks and certifications. Have no fears when playing on eCOGRA certified or approved casinos.

The agency has taken all steps to steadfastly keep up its transparency and internal integrity. We can't find any one of its practices to be unfair or unwarranted.

Is eCOGRA all there is, dispute-wise?

Obviously, not. eCOGRA is one option. There are many more services that may come to your aid, each with procedures you should get familiar with when attempting to solve a dispute. Currently all details and direct you in your actions for agencies that go beyond our eCOGRA guide.

This is all the information you require regarding eCOGRA casino safety and assistance.


  • eCOGRA – Testing and Inspection
  • eCOGRA – Our Story
  • Wikipedia – eCOGRA
  • UK Gambling Commission – eCOGRA

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