Can online casino refuse to pay out?


As experts, we came with an answer to the most common question in the gambling niche. We’ve used our knowledge and expertise to shed light on the frequent situations whenever a casino operator will refuse to pay your winnings and ways you can avoid such circumstances.

Reasons why casinos won’t pay

4 Common reasons why casinos refuse to pay

If, in the unfortunate event, the casino operator you have opened a free account with refuses to pay you, you should know that we now have specific explanations why.

While investigating this matter, we’ve discovered four main reasons why such a thing does occur. Nevertheless , we ought to point out that any such thing sometimes happens not only since the operator is unreasonable but also because you might have breached the imposed terms and conditions unknowingly.

So, here’s the deal:

1. Terms and conditions

When opening a free account, you have to complete the blanks with your personal information. In the end, you'll be asked in the event that you concur with the casinos’ terms and conditions. Here, you must attention.

We understand the very fact that most of you don’t browse the interminable general terms of a site. Still, they're vital should you want to have a smooth user experience.

Furthermore, the majority of gaming sites have their terms explained in an elaborate and sophisticated manner. Using this method, they are going to make you skip reading those terms and quickly accept them.

But you could consent to some unreasonable terms in so doing, which could ultimately cause a casino not paying you.

So, you might be thinking:

What imposed terms can there be that can influence whether or not a casino pays you.

The most common situations are:

· Breach of bonus terms

Even as we have stated, each casino operator sets its agreements. Therefore you must read them carefully, specially when you intend to claim a promotion.

The casino incentives are indeed attractive, but remember that it may have a restricted amount for withdrawing, restrictions on the location, game type, imposed limits on bets, be them higher or lower. Besides these aspects, specific platforms also provide restrictions on particular games, especially on slots.

· Not of legal age

You might have been able to open a merchant account as a. But while you had the likelihood to play, certain documents are needed seriously to prove your identity and check your actual age when withdrawing.

Grant that, in Australia, the legal age of gambling is 19 except Alberta, Manitoba, and Quebec, where in actuality the admissible age is 18+.

· You self-excluded

After you have opted for to self-exclude from gambling activities, you won't manage to open another account, especially on sister casinos.

But suppose you were able to open a free account in such a situation. Still, you have to know that once the gaming operator discovers that you’ve selected the self-exclusion features, it will confiscate your winnings.

2. Payment issues

Matters regarding banking are some of the most common situations when a casino refuses to pay.

So, here’s the deal!

You must take into consideration the following situations:

· Withdrawal limits were not met

Each gaming site sets its limits. You have an obligation to respect the imposed limit and not exceed it because otherwise, you'll not receive your winnings.

For example:

Suppose the casino imposes a limit that cannot exceed C$5000 per day.

This means that in 24 hours, your withdrawals cannot go over this amount.

Nevertheless , you must keep in mind that you have the best to transparent information. Which means that the casino must make provision for you with relevant and straightforward details regarding this aspect.

Recommendation: Using our experience of over five years, we are able to safely say that a lot of platforms do not offer this kind of information inside their general stipulations. Thus, we advise you to get in touch with support to find out more info.

Be aware: Some online casinos will set limits on either day, week, month, or even per account.

· You deposited using someone else’s card

Each gaming website states in its general stipulations that you cannot receive winnings when you have funded your account with a card where you're not the account holder.


This is done as a measure to prevent money laundering or credit fraud.

· The wagering condition has not been completed.

Do you know why the wagering requirement is essential?

All gaming operators offer promotions that are included with wagering attached for anti-money laundering purposes. As a result, criminals won’t be able to fund their accounts and withdraw their money immediately to wash their illegal funds.

Hence, the wagering, turnover, or playthrough requirement has been implemented.

Therefore if you do not meet this requirement, the internet casino will have all the rights to refuse to pay your winnings.

Guidelines: There are casino operators who do offer no wagering bonuses. Have a look at our dedicated page for an extensive list of such platforms.

· Delays in payments

Using our experience of a lot more than five years in this domain, we’ve unearthed that specific platforms will delay your transactions to cause you to cancel the withdrawal request.

This is done so that you can continue playing and finally lose all your funds.

3. Account issues

Opening an account at a gambling site also means to accept its general conditions. Because of this, we always recommend our users to either see the stipulations thoroughly or utilize our casino reviews to know just what you may anticipate from that site.

We also must mention that account problems will be the most withstood situations whenever a casino won’t pay you.

· Verification documents were not sent

You must provide certain documents to ensure that the platform to verify your account and identity. These include, but are not restricted to:

  • ID (it can be either a passport or driving license);
  • Utility Bill (pay attention because it must be dated within the last 90 days);
  • Deposit Proof (it can be quite a screenshot, bank statement, or whatever can show that you have funded the account).

If such documents are not uploaded, the operator can't verify the account. Hence, you shall not receive your funds.

· Duplicate accounts

If you read the terms and conditions, you will come across the following rule:

No player is allowed to open yet another account on a single IP address, computer device, residential address, e-mail address, and so on.

So , suppose upon verification, it is found that you broke this rule. In that case, the gaming website you have grown to be a member of will terminate your account and won’t pay your winnings.

4. Gambling license issues

This is one of the most crucial aspects that we continuously emphasize.

The reason is simple!

The gambling niche is broad, and thousands of online casinos are established daily. But not all of these work under a gambling authority license such as for example MGA and UKGC.

Which means that if you’re not making time for the license and fund your account with a degree of money when you wish to request a withdrawal, that specific site may pull one over you.

Which will only conclude with the operator not giving you your winnings.

How to solve payout issues

Quick guide about what to do in case the casino operator refuses to pay

If, in the regrettable event, you are in a situation whenever your gaming website won't pay you, we’re here to tell you that individuals have your right back.

For this reason, we’ve created a mini-guide that can help you solve the problem.

So, let’s dive right in.

  1. customer support

Suppose you have the right arguments and you think that you have not breached the stipulations. If so, you could solve the problem without escalating it.

It is true that the support staff have limited resources. But they can still provide you with the required insights to eliminate such a matter.

  • Make a formal complaint

If the consumer service proved to be unhelpful with such problems, then you can escalate your complaint.

You should know that particular third parties deal with such matters.

These are:

  • ADR: Alternative Disputes Resolution;
  • CPGCP- Australian Problem Gambling Certification Board;
  • CGA- Australia Game Association

These non-profit businesses can certainly help you and offer the required support. Just in case you'll need more info regarding just how to these companies, or you want clarifications on how best to solve the dispute, we recommend our specialist guide.

  • Choose a trustworthy top online casino

We’ve always drawn attention to this aspect.


Because this is where your troubles may appear.

We mean by this that if the platform you want to join doesn’t have a license or it had various user complaints that haven’t been resolved, it should be a red flag for you.

We understand that it may be complicated to analyze most of the casino operators and choose only one. Nevertheless, you should know that is where we could come in your help.

We now have a team full of experts and specialists using this domain, and each one knows how exactly to pin-point those platforms that do not seem trustworthy.

So, use our academic knowledge and extensive free of charge casino library to pick a top online casino that's reliable and safe for you. We think that a top casino offers a wide variety of games, providers and bonuses, and a protected surroundings where you could feel secure to produce a deposit.

Can online casinos refuse to pay?

To put it simply, yes.

The aim of this site was to emphasize the situations when a gaming operator might will not give your winnings and which would be the most frequent reasons why such a situation happens. We’ve thoroughly explained each reason, so we urge all Australians to see them thoroughly. Besides this, we’ve also assembled a quick guide with information regarding who to make with in the unfortunate event that you do run into such a scenario.


  • Alternative Disputes Resolution
  • Australian Problem Gambling Certification Board
  • Australia Game Association

Please note:

More Info Read less